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Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Company Information

True Rocks Limited
Company number: 09201796
Registered office address: PO BOX 51, Warspgrove Lane, Oxford, England, OX44 7YG

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the UK and other copyright laws, and is the property of TRUE ROCKS LTD trading as TRUE ROCKS. The collective work includes works that are licensed to TRUE ROCKS LTD. Copyright 2010, TRUE ROCKS LTD trading as TRUE ROCKS ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TRUE ROCKS or purchasing TRUE ROCKS products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TRUE ROCKS or to purchase TRUE ROCKS products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TRUE ROCKS LTD. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of TRUE ROCKS LTD used in the site are trademarks or registered trademarks of TRUE ROCKS LTD

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TRUE ROCKS LTD disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TRUE ROCKS LTD does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TRUE ROCKS LTD does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

TRUE ROCKS LTD shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TRUE ROCKS LTD has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a TRUE ROCKS product is mistakenly listed at an incorrect price, TRUE ROCKS LTD reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TRUE ROCKS LTD reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TRUE ROCKS LTD shall issue a credit to your credit card account in the amount of the incorrect price.

Terms Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TRUE ROCKS LTD without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

TRUE ROCKS LTD may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TRUE ROCKS.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the United Kingdom, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TRUE ROCKS products) shall be in the UK courts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TRUE ROCKS LOVES products) must be commenced within one (1) year after the claim or cause of action arises. TRUE ROCKS LTD’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TRUE ROCKS LTD may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TRUE ROCKS LTD or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

TRUE ROCKS LTD does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TRUE ROCKS LTD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TRUE ROCKS LTD reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TRUE ROCKS LTD in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless TRUE ROCKS LTD, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, TRUE ROCKS LTD may link to sites operated by third parties. However, even if the third party is affiliated with TRUE ROCKS LTD, TRUE ROCKS LTD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TRUE ROCKS LTD. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TRUE ROCKS LTD seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Klarna

Klarna is a payment provider we use on our website to ensure an easy and secure payment process for our customers. Klarna may carry out limited credit searches to help them decide which payment options to offer you. These limited searches will be visible to you on your credit file and to the credit reference agency used by them. They will not affect your credit score and will not impact your chances of obtaining credit in the future.
You may be offered the payment options of Pay Now by Card, Pay After Delivery and Pay in 3. If you choose to Pay After Delivery, you will be contacted by Klarna regarding the payment to be made within 30 days. Additional charges may apply if you fail to pay Klarna by the specified due date.
If you choose to Pay in 3, you will pay the first installment at the time of placing your order. Further installments will subsequently be paid 30 days and 60 days later. Additional charges may apply if you fail to pay Klarna by the specified due date(s).
To view the full Klarna Terms and Conditions please click here.

Klarna (returns policy)

Your right to cancel a purchase for goods starts at the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days to actually send the goods back to the retailer.
Where you have the legal right to, and do cancel your order within the 14 day period outlined above Klarna will refund you the amount you paid for your purchase of goods and the delivery costs. Klarna may make a deduction from refundable delivery costs if you chose to have the goods delivered with a more expensive method than standard delivery. There will be deductions for shipping costs depending on your agreement with the retailer.

To view the full Klarna returns policy please click here.